Avista Receives Expanding Excellence Award for Best Customer Information System Implementation
SPOKANE, WA -- (Marketwired) --
Avista replaced its over 20-year-old legacy customer information system with Oracle Customer Care and Billing (CC&B) while also installing the IBM Maximo enterprise asset management system and launching a redesigned monthly energy statement for customers. The systems were serving customers on
"These new systems will carry Avista into the future while increasing our operating efficiencies and providing new opportunities to build on the excellent service our customers expect," said
The implementation and integration of the CC&B and Maximo systems was a major project for Avista that also required over 100 integrations within 11 systems that are utilized to perform the company's business operations in three states and jurisdictions with different regulatory requirements. The four-year project impacted over 600 employees throughout Avista, or about 38 percent of total employees.
Avista's Customer Satisfaction scores for the first nine months following the 2015 go-live of the new systems were over 96 percent, surpassing 2014 scores. The success of Project Compass established a project management model that has now been leveraged across Avista for other major technology projects.
About
Avista Utilities is involved in the production, transmission and distribution of energy. We provide energy services and electricity to 375,000 customers and natural gas to 335,000 customers in a service territory that covers 30,000 square miles in eastern
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